CAREER PATH:
Administrative Officer (Student Records) & IT/ IS Lecturer/ Tutor at Melbourne Institute of Technology (University of Ballarat), Melbourne, VIC 2004 to 2007
I have provided front of house services to local & overseas students, University of Ballarat/ MIT Staff and other stakeholders. I was responsible for CoE (Confirmation of Enrollment's) - creation/updating area. Managing databases of the university and Institute with up-to-date information, sorting out discrepancies between University of Ballarat and MIT Melbourne System, Assisting students with enrolments and admissions related issues i.e. explanation of their course content, Illustrating the differences between the courses, Assisting them with general Inquiries, Enrolling students during enrollments-time and contacting the students personally for the feedback at the end of the every semester, Student-Counseling, Staff training and fulfilling all the compliance related area/ issues of the Institute/ University etc...
Focused, responsible, rendered competent through trial and experience, professional, unbiased, qualified
Completed work schedules and arranged appointments for staff and students, Communicated with customers, employees, and other individuals to disseminate and explain information, Compiled, copied, sorted, and filed records of office activities, business transactions,
Read and answered correspondence,
Studied management methods to improve workflow, simplify reporting procedures, and implement cost reductions, Planned conferences, Interpreted administrative and operating policies and procedures for employees,
Supervised and coordinated activities of workers engaged in customer service activities,
Planned, prepared, and devised work schedules, according to budgets and workloads,
Observed and evaluated workers' performance, Issued instructions and assigned duties and other activities etc...Coordinated and directed office services, such as records and budget preparation, personnel, and housekeeping, to aid executives
Analyzed operating practices and procedures to create new and to revise existing methods
Filed and retrieved corporation documents, records, and reports
Prepared records and reports, such as recommendations for solutions of administrative problems and annual reports
Computed, recorded, and proofread data and other information, such as records and reports
Key areas of expertise include:
| • Technical Instruction |
• MS Curriculum |
| • Student Assessment |
• Curriculum Development |
| • Lecture Techniques |
• Lesson Plans |
Student Liaison Officer, Lecturer at Heights Institute of Fashion Designing & Technology 2003 to 2004
Managed relationships with high-net-worth clients; assisted with exceptions and requests. Weighed demands against corporate policies and resolved issues to meet client and organizational needs. Challenged on a daily basis to organize and accomplish simultaneous tasks. Made pro-active welcome calls to new Preferred Clients.
Developed curricula, assembled training materials, prepared goals and objectives, created lesson plans, and taught college-level computer classes.
Provided innovative lecture techniques and teaching strategies for students.
Provided innovative lecture techniques and teaching strategies for students.
Consulted with clients in managing plan conversions and determining annual goals for ongoing employee education and communication; worked within negotiated budgets.
Coordinated and facilitated on-site adult-learning programs (2 to 200 students per session), including Enrollment, Key Investment Concepts, Asset Allocation, Beyond the Basics, and Distribution Options.
Collaborated with Sales, Marketing, Relationship Management, and Plan Administration teams to evaluate overall program effectiveness and ensure effective adult learning. Contributed to the sales consultation process.
Mentored and trained new Education team members;
Developed and presented Preferred Client information sessions and seminars; coordinated seminars for local clients.
Moderated various training sessions and meetings.
Conducted interactive training for 60-70 IT professionals in programming languages, including C++ and Microsoft Access, as volunteer trainer.
Evaluated divisions, services and related market opportunities to spearhead promotional activities.
Identified student needs and implemented "student pairing" to link top performers with weaker students; administered monthly tests to assess standard of students.
Improved grades of particular student 70%, from 4/25 to 21.5/25, in three months by providing extra 30-minute mentoring after class and giving additional assignments.
Seamlessly balanced administrative and tactical requirements of delivering training, leadership and support to a team of professionals.
Hired, trained, scheduled and supervised 8 Instructors, 1 Web Developer, 5 Conference Coordinators, and 3 Administrative Support personnel.
Conceptualized, developed, and provided Training Workshops in integrating technology into curriculum, presentations and fundamental training skills.
Taught courses on various software applications, technology integration, and assistive technology concepts.
Performed needs assessments then developed appropriate training curricula for: Internet Systems Design, Information Management, Teacher Technology Training, Teaching With Technology, Web Resources for Instructors, and Overcoming Computer-Phobia.
Professional strengths include: |
•Business Process Optimization
• Productivity & Incentive Planning
• Marketing Directions
• Business Needs Analysis
• Win-Back Campaigns
• Team Leadership & Mentoring |
• Project Coordination
• Customer Relationship Management
• Revenue Generation
• Performance Evaluations
• Budget Management |
• Policy Creation
• Operational Management
• Center Operations
• Competency-Based Program Development
• Training & Facilitation |
|
Education Counselor cum Faculty at ZEE Computer Education 2002 to 2003
Recognized as service provider with customer needs in mind.
Manage operational and manufacturing personnel, continuous process and product improvement, and customer service program, creating overall operations efficiency. Play a key role in hiring, training, scheduling, implementation, and support of service plan.
Taught/ Trained students in webdesigning and webdevelopment related units and software's
Have been largely involved in and responsible from project conception through deployment.
Strong analytical thinking and problem solving skills. Career history includes many examples of creative solutions using available tools and technologies. Understand and view projects within larger context of client or management goals. Evaluate stated requirements and expectations in terms of technical feasibility and cost, organizational priorities, and outcomes.
Served as the “subject matter” expert for each course, reviewing design documentation, updating courseware and maintaining all lab/classroom equipment and configurations.
Managed onsite visits for new installations and upgrades, verification office tests and emergency recoveries.
Collaborated with design and verification groups in ongoing development and testing of new features and releases.
Offered a “field perspective” and feedback to product line management and marketing primes.
Assisted peers in the development of technical expertise.
Provided “live-on-line”, web-based training.
Pursued new learning tools to enhance educational programs.
Selected as “Model Classroom” by administration for emphasis on clear goals and objectives for each lesson.
E-Learning Designer & Developer at Creative Computers Ltd. 2000 to 2002
Recruited to spearhead the company's introduction into client-oriented Web site development projects. Recognized for teaching excellence based on technical, research, and design fundamentals.
Implemented project tracking tools, successfully communicated status of each project to company executives and key operations personnel ensuring projects were completed.
Instrumental in initiating and implementing several technical improvements to existing infrastructure, drastically reducing error rate and network traffic.
Established formal communication channels with trading partners, resulting in improved communications with external trading partners, improved reputation, fewer complaints and reduced support.
Identified, contacted, and evaluated potential software vendors with the goal of keeping start-up costs minimal. Maintained strategic vendor partnerships and participated in contract negotiations.
Strategically planned and coordinated with marketing on possible sales targets. Presented product to potential clients including live demonstrations of product capabilities.
Developed and implemented project management procedures for electronic commerce group. Assigned projects based on experience, nature of project, and potential development of new skills, resulting in quicker turnover while ensuring successful completion of projects.
Increased productivity through department re-organization, improving staff effectiveness without increasing workload.
Prioritized and published list of all projects and assigned resources based on client need, company priority, and resources required to complete project.
Designed and implemented report writer procedures to fit the assessed reporting needs of internal and external clients. Report output varied hard copy reports to proprietary flat files.
Developed client interactive pages using HTML, DHTML, and Java Script.
Designed an application for teen health clinics that captured, maintained, and reported demographics and treatment of this patient population (provided regulatory information to support grant applications).
Assisted in developing and maintaining a help desk tracking system that provided standards and an overview of most often asked questions (improved quality of service, promoted better training, and ultimately reduced the number of questions handled by the help desk ).
I Wrote procedures used for cleanup of scanned documents and files; reduced editing time by at least 60% and made the company more competitive in regard to project completion dates.
Assisted customers with selections, provided information on products, operated and maintained point of sales computer systems, verified checks and credit card sales, coached and motivated sales associates, and solved customer service problems.
Developed and launched comprehensive company e-commerce program.
Successfully managed all company Internet and intranet content.
Received positive student evaluations based on the design of the courses and the methods of delivery.
Developed a targeted presentation introducing program objectives and benefits to inform business professionals of educational opportunities.
Designing the course content & course structure. Teaching IT/ IS courses to the students, Managing database's of the enterprise, Administrative officer tasks, Etc...
Core competencies: |
|
· Curriculum Development |
· Lesson Design & Development |
· Research & Reporting |
· Leadership & Mentoring |
· Extra Curricular Initiatives |
· Technical Instruction |
· Remediation & Assistance |
· Media Relations |
· Multi Culture & Ethnic Awareness |
· Community Involvement |
|
Web-Designer & Developer at Webcom Technologies USA, Solan Centre 1998-2000
I worked to provide quality web & client-services (Including designing and developing the web-sites, raster and vector graphics, presentations and other products) to the clients and stakeholders of the Institute and also performed all essential operations and engineering team support functions including hardware/software configuration, testing, network/PC configuration, networking, troubleshooting, database administration/maintenance, and data analysis, research, and development.
Management expertise – includes project definition, coordination, troubleshooting, and on-time delivery. Inspire teams to excel by personal commitment to excellence and quality.
Customer relations – work closely with customers during initial needs assessment, build consensus using visual prototypes, and follow up to ensure satisfaction.
Innovative creativity – applying touches of flash to spark visual interest and encourage continued exploration of Web content. Ability to create award-winning designs.
Technical expertise – XML, Dynamic HTML, ASP, Java, HTML, JavaScript, Macromedia Dreamweaver, Flash, Fireworks, Microsoft Office Suite and Project, Visio, Adobe Photoshop and Illustrator, Windows, and UNIX.
Implemented Web-based project management tools to coordinate the activities of a distributed team and present real-time progress reports to clients.
Researched and prototyped new Web technologies and techniques to realize benefits of the latest innovations, achieve increased efficiency, and provide highest quality products.
Determined and translated customer expectations into precise specifications for development team in order to clarify project deliverables, define schedule, and assign tasks.
Built prototypes for customer proposals demonstrating improvements to existing sites.
Validated design approach by tracking user interactions with sites before and after makeover.
Consulted with customers and development team to establish Web site message.
Coded HTML and drafted design documentation to aid future code usage and modification.
Optimized graphic elements to minimize download time.
Created text-only versions of Web pages to accommodate visitors with 9600 baud modem connections.
EXPERTISE IN: |
· Interactive & Multimedia Instruction |
· Student Services |
· Special Events Planning |
· Textbook Review & Selection |
· Curriculum Development/Implementation |
· Lesson Plan/Exam Development |
· Classroom Management |
· Cross-level Instruction |
|
Schooling and Educational Credentials
University of Ballarat, Melbourne, VIC: Masters in Information Technology - MIT , November 2005
Specialization & Key Subjects:
Software Engineering : Analysis And Design
Professional Development
Interactive Multimedia
Electronic Commerce
Projects
Advanced Software Engineering
Advanced Programming
Introduction to Operating Systems & Unix
Programming Fundamentals
Communication & Technology
Multimedia Communications
Software Engineering: Processes and Methods
Database Management Systems
Programming 2
Internet Design
IT Project Management
Kurukshetra University, Kurukshetra: Masters in computer science - MSc (CS) , May 2004
Specialization & Key Subjects:
Programming languages Java, C, C++, C# and System software
System programming with Unix/ Linux and operating System
Database and System Analysis
Software Application Tools
Internet and World Wide Web(Html, ASP, PHP, SQL, MS ACCESS
Object Oriented Analysis & Design
Visual Programming
Internet & Java Programming
Comp. Graphics & Multimedia
Artificial Inteligence & Its Applications
Advanced Database Systems
Oracle & VB
Kurukshetra University, Kurukshetra : Post graduate diploma of computer applications : PGDCA, April 2003 & Bachelors of Computer Applications : BCA, May 2002
Specialization & Key Subjects:
Computer Fundamentals with MS Office and other Tools
IBM PC with Configuration and Networking
Operating Systems
Business Data Processing
Database Management System 1 and 2
Structured Programming
Computer Graphics
Computer Aided Drafting
Other Skills
Excellent verbal & written communication
Excellent computing skills, Proficient in MS Office, PageMaker, Internet and basic computer applications.
Advanced level Data Entry skills, Self Motivated, qualified professionally with vast experience in data entry
I have always ensured effective academic planning and administration of courses by providing accurate and timely advice, procedural and organisational support to academic planning teams and course convenors.
I have always supported the School committee(s) through the provision of policy advice, administrative support and follow-up actions to ensure the communication and/or implementation of committee decisions.
I have demonstrated my ability to work effectively within a team environment and in a job share situation.
Verified accuracy of data, Combining data from various systems to compile spreadsheets. Handled sales conference calls and follow-ups to develop and pursue new business accounts
Other skills included: Educational Systems, Student Services, Staff Development, Multi Culture & Ethnic Awareness, Student Evaluation, Employee Communications, Community Relations, Course Design and Delivery, Curriculum Design, Curriculum Design and Development, Curriculum Development, Team Leadership & Supervision, Training Program Development, Staff Training, Skills Assessments, Performance Evaluations, Individualized and Small Group Instruction etc...
